Refund policy
Thank you for choosing Venus Glitz. We are committed to providing our customers with high-quality, trending products. Please read our updated refund policy carefully.
Refund Policy:
We do not offer refunds for any products, except in cases where the product arrives damaged.
Damaged Products:
If you receive a product that is damaged, you may be eligible for a refund. To initiate this process, please follow these steps:
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Contact Us: Reach out to our customer support team within 14 days of receiving the product at support@venusglitz.com. Please include your order details, a description of the damage, and any supporting photos or documentation.
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Inspection & Approval: Once we receive your refund request, our team will review the information and inspect the damage. We will notify you via email regarding the approval or rejection of your refund.
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Refund Process: If approved, the refund amount will be issued to the original payment method used for the purchase.
Non-Refundable Conditions:
- We do not accept returns or offer refunds for products that are not damaged.
- For hygiene and safety reasons, we cannot process refunds for any opened or used items unless they arrive damaged.
Thank you for your understanding and support of our updated policy. Please feel free to contact us with any questions or concerns.